Shipping Policy Generator
Answer a few questions about your processing times, carriers, and international coverage — get a clear shipping policy you can paste into your store. No signup.
Your shipping policy
Shipping Policy — [Store name]
Order processing
All orders are processed within 1–3 business days (orders are not shipped on weekends or holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping rates & delivery estimates
We offer free standard shipping on orders over $50. Orders under $50 ship at a flat rate of $5.95.
Domestic orders typically arrive within 3–7 business days after shipping, via USPS, UPS. Delivery estimates are not guarantees — carrier delays can occur, especially during holiday periods.
International shipping
We ship internationally. International orders typically arrive within 7–21 business days, depending on destination and customs processing. Any customs fees, duties, or import taxes are the responsibility of the customer and are not included at checkout.
Order tracking
When your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become available.
Lost, delayed, or damaged shipments
If your order hasn't arrived within the estimated window, or arrives damaged, contact us at [support email] and we'll make it right — whether that's a replacement, a refund, or a claim with the carrier.
Questions
For anything not covered here, reach us at [support email].
Last updated: [date]Generated entirely in your browser. A starting point, not legal advice — adjust the details to match what your store actually does, and keep the policy honest: it's the first thing card networks look at in a "not received" dispute.
Frequently asked questions
What should a shipping policy include?
Order processing time, shipping rates (including any free-shipping threshold), delivery estimates by region, carriers used, international coverage and who pays customs duties, how tracking works, and what happens with lost or damaged shipments — plus a contact method.
Do I legally need a shipping policy?
It’s not a statute like a privacy policy can be, but it’s effectively mandatory: marketplaces and payment providers expect one, and in a "product not received" dispute the card networks look at what delivery promise you published. A clear policy is dispute armor.
Should delivery estimates be conservative or optimistic?
Conservative. An estimate you beat creates a happy customer; one you miss creates support tickets and chargebacks. State business days, exclude weekends explicitly, and pad for carrier delays in peak season.
Where should the policy live on my store?
Linked from the footer on every page, referenced at checkout, and summarized on product pages (e.g. "Ships in 1–3 days"). Shopify stores can paste it under Settings → Policies so it also appears in checkout.